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Privacy Policy

Effective as of: February 9, 2026

AVATRIX ("AVATRIX", "we", "our") respects your privacy and is committed to protecting the personal data processed through its artificial intelligence platform.

This Privacy Policy describes how we collect, use, store, share and protect the personal data of users ("User", "you") who access or use our websites, applications, APIs, features, support channels, communications and other related services (collectively, the "Service").

By using the Service, you confirm that you have read, understood and agree to this Policy.

1. Personal Data We Collect

1.1. Data you provide

We may collect the following personal data provided directly by the User:

a) Identification and contact data

  • Full name
  • Email address
  • Billing address
  • Phone number

b) Account and profile data

  • Username and password
  • Profile information
  • Preferences and settings
  • Information voluntarily provided in the profile

c) Communication data

  • Content of messages sent to support
  • Communications by email, chat or social media

d) Transaction data

  • Purchase history
  • Subscribed plans
  • Credit usage

e) Payment data

  • Data required to process payments
AVATRIX does not store full card data. Payments are processed by third-party providers, under their own privacy policies.

f) Content submitted by the User

  • Text, prompts, descriptions
  • Uploaded images and videos
  • Associated metadata (date, format, technical parameters)

g) Feedback

  • Ratings, suggestions, survey responses
Do not submit sensitive, confidential or biometric data, or information protected by legal secrecy, through the Service.

1.2. Data collected automatically

When you use the Service, we automatically collect:

a) Technical and device data

  • IP address
  • Browser type and operating system
  • Device type
  • Language and time zone

b) Usage data

  • Pages visited
  • Browsing time
  • Actions taken on the platform
  • Access and event logs

c) Approximate location data

  • City, state or country (we do not collect precise location without consent)

d) Interactions with communications

  • Email opens
  • Link clicks

1.3. Cookies and similar technologies

We use cookies and similar technologies for:

  • Platform operation
  • Performance analysis
  • Experience personalization
  • Security

You can manage cookies directly in your browser. Disabling them may affect how the Service works.

2. How We Use Personal Data

2.1. Providing the Service

  • Creating and managing accounts
  • Processing payments
  • Generating images and videos with AI
  • Managing credits
  • Operating APIs and features

2.2. Operations, security and support

  • Authentication and fraud prevention
  • Abuse monitoring
  • User support
  • Communication about updates and technical notices

2.3. Personalization

  • Tailoring the User experience
  • Remembering preferences and settings

2.4. Improvement and development

  • Analysis of platform usage
  • Training, tuning and improvement of AI models
  • Research and development of new features
The User expressly authorizes the use of inputs, prompts and outputs in aggregated, anonymized or pseudonymized form to improve AVATRIX systems.

2.5. Marketing

  • Sending promotional communications
  • Marketing campaigns

You can unsubscribe at any time.

2.6. Legal compliance and protection

  • Compliance with legal obligations
  • Responding to authorities
  • Regular exercise of rights
  • Prevention of unlawful acts

3. Legal Basis (LGPD)

Personal data is processed on the basis of:

  • Performance of a contract
  • Compliance with a legal obligation
  • Legitimate interest
  • Consent, where applicable

4. Data Sharing

We may share personal data with:

  • Service providers (hosting, payments, analytics, support)
  • AI and API providers
  • Payment processors
  • Business partners, when authorized
  • Public authorities, when required by law
  • Corporate transactions (merger, acquisition, investment)

We never sell personal data.

5. International Data Transfer

Data may be processed on servers located outside Brazil, including the United States and other countries.

AVATRIX adopts technical and contractual measures to ensure an adequate level of protection under the LGPD.

6. Data Retention

We keep data:

  • For as long as needed to fulfill its purposes
  • To meet legal, tax and accounting obligations
  • For defense in legal proceedings

After that period, the data is deleted or anonymized.

7. Data Subject Rights (LGPD)

You may request, at any time:

  • Confirmation of processing
  • Access to the data
  • Correction
  • Anonymization or deletion
  • Portability
  • Withdrawal of consent
  • Information about sharing

Requests: [email protected]

8. Security

We adopt technical, administrative and organizational measures to protect data.

However, no system is 100% secure.

9. Minors

The Service is not intended for anyone under 18.

If we identify data from minors, it will be deleted.

10. Changes to this Policy

We may update this Policy at any time.

The current version will always be available on the Platform.

Continued use of the Service means acceptance of the changes.

11. Contact

[email protected]
https://avatrix.io

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